lv44 Responsible Gaming

lv44 is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. We believe that online gaming should be a form of entertainment — a way to enjoy cricket betting, live casino games, and slots in your spare time. It should never become a source of financial stress, emotional harm, or social disruption.

Our responsible gaming programme gives every registered player direct access to account management tools that support healthy play habits. These tools are available at no cost, are effective immediately upon request, and are designed around the realities of how Bangladeshi players interact with the Platform. Whether you are a casual player who enjoys the BPL season or a regular slots enthusiast, these tools are built for you.

Access to the lv44 Platform is strictly limited to individuals who meet all of the following eligibility conditions:

• You are aged 21 years or older. This is a hard minimum age requirement and is non-negotiable. lv44 actively checks player age during the KYC verification process.
• You are registering and playing for yourself, using your own identity and your own registered payment methods (bKash, Nagad, Rocket, or bank account).
• You are not currently subject to a self-exclusion period or a platform-imposed account restriction that prohibits gaming activity.
• You are not a resident of or located in a jurisdiction where online gambling is explicitly prohibited by local law.

lv44 reserves the right to verify eligibility at any stage of the account lifecycle. Where a player is found to be ineligible, lv44 will take appropriate action including account suspension and, where applicable, returning verified real-money balances to the player's registered payment method.

A deposit limit lets you cap the total amount you can add to your lv44 account balance within a defined time window. This is one of the most straightforward tools available for keeping your gambling spend within a budget you have decided in advance, not in the heat of the moment.

• Daily deposit limit: caps the total amount deposited within a single calendar day. Once the limit is reached, no further deposits are accepted until the next day begins at midnight (Bangladesh Standard Time, UTC+6).
• Weekly deposit limit: caps the total amount deposited across a rolling 7-day period. This is useful for players who want to manage their monthly budget more broadly.
• Monthly deposit limit: caps the total deposited across a rolling 30-day period. Reductions to a deposit limit take effect immediately. Increases to a deposit limit take effect after a 24-hour cooling period, giving you time to reconsider.

A loss limit sets a ceiling on how much you can lose on lv44 within a set time period. Once the loss threshold is reached, your account automatically restricts further real-money wagering until the limit period resets. Loss limits are one of the most effective tools for preventing the common and harmful habit of chasing losses.

• Daily loss limit: restricts net losses within a single day to the amount you specify. If you set a ৳500 daily loss limit, once you have lost ৳500 in net gaming activity that day, no further wagering is permitted until midnight.
• Weekly loss limit: applies the same logic over a rolling 7-day window, giving you a broader view of your net spend.
• Monthly loss limit: the broadest available loss control, capping your net losses over a 30-day rolling period. As with deposit limits, reductions take effect immediately and increases apply after a 24-hour reflection period.

Time can pass quickly when you are engaged in gaming. Session time limits help you manage how long you spend on lv44 in a single sitting. You set the maximum duration, and when that time expires, the Platform automatically logs you out and a cool-down period begins before you can start a new session.

• Session limits can be set to as little as 30 minutes or as long as 8 hours per session — you choose what suits your lifestyle.
• Reality check notifications appear at regular intervals (e.g. every 30 or 60 minutes) during a session to inform you how long you have been playing, helping break the flow of extended gaming without forcing a logout.
• When a session time limit is reached, your gaming is paused until the cool-down period ends or until your next scheduled session window opens. These limits cannot be overridden mid-session — they require a fresh login after the cool-down to take effect.

If you feel that your gaming is becoming difficult to manage, or if you simply want to take a defined break from the Platform, self-exclusion is the right tool. A self-exclusion locks your lv44 account from all gaming activity for a period you choose, with no ability to override or shorten the exclusion once it is in place.

• 30-day self-exclusion: your account is locked for a full 30 days. No deposits, bets, or game access are possible during this period. After 30 days, you may contact support to request reactivation.
• 90-day self-exclusion: a longer break covering a full quarter. Recommended for players who have identified a pattern of problematic gaming that a shorter break is unlikely to resolve.
• 180-day self-exclusion: a six-month exclusion that gives you meaningful time away from the Platform to seek support, re-evaluate your habits, and return only when you are genuinely ready.
• Permanent self-exclusion: this option is irrevocable. Once applied, your account is permanently closed and cannot be reopened under any circumstances. Any verified real-money balance is returned to your registered payment method after KYC checks are completed.

Problem gambling can develop gradually. Recognising the early warning signs is important — catching a problematic pattern early gives you the best opportunity to course-correct before gambling causes lasting harm. Be honest with yourself about whether any of the following apply to you:

• ⚠️You spend more money gambling than you originally intended, and find it difficult to stick to the budget you set before starting a session.
• ⚠️You chase losses — after a losing session, you feel a strong urge to keep playing in order to win back what you lost rather than accepting the loss and stopping.
• ⚠️You use gambling as your primary way of coping with stress, anxiety, boredom, or negative emotions, rather than addressing those feelings through other means.
• ⚠️You conceal your gambling activity from family members or close friends, or feel the need to lie about how much time or money you spend on gaming.
• ⚠️You borrow money from friends, family, or financial services to fund gambling, or you delay paying essential bills (rent, utilities, mobile top-up) in order to have more funds available for gaming.
• ⚠️You have tried to reduce or stop gambling on your own but have been unable to do so, and feel restless, irritable, or distressed when you attempt to cut down.

Beyond the account tools available on lv44, the following practical habits can make a meaningful difference in keeping gaming a healthy and enjoyable part of your leisure time:

1. Set a fixed gaming budget before you start each session — decide in advance the maximum amount you are comfortable losing, and treat it as an entertainment expense, not an investment.
2. Take regular breaks — step away from the screen every 30-60 minutes, even during a winning streak. Continuous play reduces judgement and increases the likelihood of impulsive decisions.
3. Never gamble when you are upset, tired, or under financial stress. These emotional states significantly impair decision-making and make it far more likely that you will exceed your planned budget.
4. Keep gambling in perspective alongside other activities. Maintain hobbies, social connections, and physical activity. A balanced life makes it easier to keep gaming in its proper place as one recreational option among many.
5. Use lv44's account tools proactively. Do not wait until gambling feels out of control before setting a deposit limit or session limit. Setting these boundaries when you are calm and rational is far more effective than trying to impose them during an active losing streak.

lv44 is an adults-only platform. We take the protection of minors extremely seriously and operate a strict minimum age policy of 21 years. All new registrations are subject to KYC age verification before real-money play is permitted. Where a player's age cannot be confirmed, their account is suspended pending document verification.

If you share a device with younger family members in your Dhaka or Chittagong household, we strongly recommend using your device's built-in parental controls and screen-time management features to prevent access to the lv44 Platform. Password-protect your device and never share your lv44 account credentials with anyone else.

If gambling is causing you distress, financial difficulties, or relationship problems, please reach out for help. lv44's support team is available 24 hours a day, 7 days a week, including all Bangladeshi public holidays such as Eid, Pohela Boishakh, and Victory Day. We treat all responsible gaming requests with complete confidentiality and without judgment.

All responsible gaming requests are handled with complete discretion. Your privacy is respected at every stage. Response time is typically within 30 minutes during peak hours (6 AM–midnight BST) and within 2 hours during off-peak hours.