lv44 Privacy Policy

This Privacy Policy ("Policy") is issued by lv44 ("we", "us", "our") and governs the collection, use, storage, and disclosure of personal data relating to all users ("you", "Player") of the lv44.ws website and its associated services. By registering an account or continuing to use the Platform, you acknowledge that you have read this Policy in full and that you consent to the data practices described herein.

This Policy forms part of the lv44 Terms and Conditions. The terms defined in the Terms and Conditions carry the same meaning here. If you do not agree with any part of this Policy, you should stop using the Platform and contact support to close your account. lv44 is committed to handling your personal data responsibly, securely, and transparently.

lv44 collects personal data in three primary ways: information you provide directly to us, information generated automatically during your use of the Platform, and information we receive from third-party partners where you have consented to such sharing. The specific categories are set out below.

Information You Provide Directly:

• Registration details including your name, date of birth, mobile number, and account credentials.
• Identity verification documents submitted during KYC, such as a national identity card or passport photograph.
• Payment method details, including your registered bKash, Nagad, Rocket, or bank account information used for deposits and withdrawals.
• Communications you send to lv44 customer support, including the content of chat messages, emails, and support tickets.

Information Generated Automatically:

• Device information including your device type, operating system, browser version, and unique device identifiers.
• IP address and approximate geographic location derived from your network connection at the time of each session.
• Gameplay data including game history, bet amounts, win and loss records, and session duration.
• Cookie and session data used to maintain your login state, remember preferences, and analyse Platform usage patterns.

Information from Third-Party Partners:

• Identity and fraud-check data returned by KYC verification service providers that lv44 engages to confirm player identity.
• Transaction verification signals returned by payment processors (bKash, Nagad, Rocket) confirming deposit or withdrawal status.
• Responsible gaming referral data where a player has been referred by a third-party support organisation with the player's consent.

lv44 uses personal data only for legitimate, clearly defined purposes. We do not use your data for any purpose that is incompatible with the purposes listed below. The specific purposes for which we process personal data are:

• Account creation and management: to register your account, verify your identity, and maintain your player profile on the Platform.
• Service delivery: to process deposits and withdrawals, deliver game results, apply bonuses, and fulfil all other contractual obligations to you as a player.
• Security and fraud prevention: to detect, investigate, and prevent fraudulent transactions, money laundering, account takeover, and other prohibited activities on the Platform.
• Legal compliance: to comply with applicable laws, including anti-money laundering (AML) regulations, and to respond to lawful requests from regulatory or law enforcement authorities.
• Customer support: to respond to your queries, complaints, and requests submitted via email or our support channels.
• Responsible gaming: to monitor gameplay patterns that may indicate problem gambling behaviour and to apply responsible gaming tools such as deposit limits or self-exclusion where required.
• Platform improvement: to analyse aggregated and anonymised usage data to improve the performance, reliability, and content of the lv44 Platform.

lv44 processes personal data only where there is a valid legal basis to do so. The legal bases on which we rely are:

• Contractual necessity: processing is necessary to fulfil the contract we have with you as a registered player, including operating your account, processing transactions, and delivering game services.
• Legal obligation: processing is required to comply with applicable law, including KYC/AML obligations, and to respond to lawful authority requests.
• Legitimate interests: processing is necessary for purposes of fraud prevention, platform security, responsible gaming monitoring, and service improvement, where such processing does not override your fundamental data rights.
• Consent: for marketing communications, lv44 relies on your consent, which may be withdrawn at any time without affecting the lawfulness of processing carried out before withdrawal.

lv44 does not sell, rent, or trade your personal data to third parties. We may share your data with the following categories of recipients only where necessary and proportionate to the purpose:

• Payment processors and mobile wallet operators (bKash, Nagad, Rocket, Dutch-Bangla Bank, and similar) solely for the purpose of processing your deposits and withdrawals.
• KYC and identity verification providers engaged by lv44 to carry out age and identity checks as required under our player verification procedures.
• Game software providers (such as Pragmatic Play, Evolution Gaming, Spribe) to the extent that they need to process session or gameplay data to deliver the game service within the lv44 Platform.
• Law enforcement or regulatory authorities where lv44 is legally required to disclose information in response to a court order, subpoena, or other lawful legal process.

All third parties with whom lv44 shares personal data are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for any purpose other than the specific purpose for which it was shared. lv44 remains responsible for ensuring that any such sharing is lawful and proportionate.

lv44 takes special care in handling financial and payment data. When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, or any other supported payment method, the transaction is processed via the payment provider's own secure infrastructure. lv44 does not store your full mobile wallet PIN, bank account passwords, or card security codes in its own systems.

lv44 retains a record of transaction amounts, timestamps, and payment method identifiers (such as the last few digits of a registered mobile number) to enable accurate account balance management, withdrawal processing, and fraud detection. This transaction record is retained for as long as required by applicable law and our data retention policy.

lv44 uses cookies and similar tracking technologies to operate the Platform effectively and to improve your experience. The categories of cookies we use are:

• Essential cookies: strictly necessary for the Platform to function, including session authentication, security tokens, and load-balancing cookies. These cannot be disabled without breaking core site functionality.
• Functional cookies: used to remember your preferences, such as your last-used game category or responsible gaming limit settings, so that these are pre-populated on your next visit.
• Analytics cookies: used to collect aggregated, anonymised data about how players navigate the Platform, which pages are most visited, and where technical errors occur. This data is used solely to improve the Platform and is not linked back to individual player identities.

You can manage cookie settings through your mobile browser's privacy settings. Please note that disabling essential cookies may prevent you from logging in or using core Platform features. lv44 does not currently use third-party advertising cookies or cross-site tracking technologies.

lv44 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. In practice, this means the following retention periods apply: active account data is retained throughout the lifetime of your account and for a minimum of five years following account closure to meet AML and legal record-keeping requirements. Transaction records are retained for a minimum of five years from the date of each transaction. KYC documents are retained for a minimum of five years from the date of submission or account closure, whichever is later.

Once the applicable retention period has expired and there is no longer a legal or legitimate business reason to retain the data, lv44 will securely delete or anonymise the relevant personal data. Where full deletion is not technically feasible (for example, data held in encrypted backup archives), lv44 will isolate the data from further active processing until deletion is possible.

As a player on the lv44 platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact us at [email protected]. lv44 will respond to all valid requests within a reasonable timeframe.

• 👁️
  Right of AccessYou may request a copy of the personal data lv44 holds about you, along with information about how it is being used.
• ✏️
  Right to RectificationYou may request that lv44 correct any inaccurate or incomplete personal data held about you without undue delay.
• 🗑️
  Right to ErasureYou may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations that may override this right.
• ⛔
  Right to Restrict ProcessingYou may request that lv44 restrict the processing of your personal data in certain circumstances, such as while a dispute about data accuracy is being resolved.
• 📦
  Right to Data PortabilityWhere processing is based on your consent or a contract, you may request that lv44 provide your personal data in a structured, commonly used, machine-readable format.

lv44 will not charge a fee for handling a data rights request unless the request is manifestly unfounded or excessive. lv44 may need to verify your identity before processing a data rights request to ensure that personal data is not disclosed to an unauthorised party.

lv44 applies a range of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption on all data transmitted between your device and the lv44 Platform, preventing interception of data in transit.
• Access controls that restrict internal access to personal data on a need-to-know basis, ensuring that only authorised personnel with a legitimate business reason may access player data.
• Secure server infrastructure with regular vulnerability assessments and penetration testing to identify and remediate potential security weaknesses before they can be exploited.
• Incident response procedures that ensure any personal data breach is identified, contained, and, where required by applicable law, reported to relevant authorities and affected players within the required timeframe.

Despite these measures, no online platform can guarantee absolute security. lv44 encourages all players to use strong, unique passwords for their accounts, to enable any available two-factor authentication, and to report any suspected unauthorised access to their account immediately via [email protected].

lv44 is strictly an adults-only platform. The Platform is not directed at, and does not knowingly collect personal data from, anyone under the age of 21. If lv44 becomes aware that it has inadvertently collected personal data from a person under the age of 21, it will take immediate steps to delete that data and close the associated account. Parents or guardians who believe that a minor has registered on lv44 should contact us immediately at [email protected].

The lv44 Platform may contain references to or integrations with third-party game providers and payment services. While lv44 carefully selects its third-party partners, lv44 is not responsible for the privacy practices of those third parties. Each third-party provider operates under its own privacy policy, which governs how that provider collects and uses data in connection with its own services.

lv44 recommends that players review the privacy policies of any third-party providers before interacting with their services. lv44 accepts no liability for the data handling practices of third-party game providers, payment processors, or any other external services accessed through or in connection with the Platform.

lv44 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, lv44 will update the "Last updated" date at the top of this page and, where required, notify registered players via the email address or mobile number on their account. The revised Policy will take effect from the date it is published on the Platform.

Your continued use of the lv44 Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how lv44 protects your personal data.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how lv44 handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 48 hours. Support is available 24/7 including Bangladeshi public holidays.

Privacy enquiries email: [email protected]